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FAQ

Welcome to the Salt + Sea Candle family!

We're here to answer any questions you may have! If you don't see any answers to your questions below, be sure to contact us at hello@saltandseacandleco.com

Let's start with the basics!
 
• Never leave a burning candle unattended.
• Keep burning candles away from flammable materials, children and pets.
• Do not place candles on or near other heat sources.
• Burn the candles on heat resistant surfaces.
• Extinguish candles with great care ensuring that hot wax does not splatter.
• Keep the hot wax pool free of wick trimmings, matches or any other flammable materials
• Do not allow anything to drop into the hot wax pool such as parts of the wick or a match.
• Never move or handle a candle while it’s burning or while the wax is hot.

Why is my candle burning differently?
Wooden wicks are amazing, but because of their nature, they can sometimes be temperamental. Just like how every tree is slightly different, each wooden wick is also slightly different. This is because before our wicks were made, they were trees! Since our wooden wicks are made with an organic and untreated wood, slight variances in the wood thickness and grain will cause every Salt + Sea candle to burn a little differently. Despite these variances, we are firm believers that wooden wicks provide a more unique and luxurious sensory experience than traditional a cotton wicks do!
Because our wooden wicks are made of organic untreated wood, in rare cases you may find that you have difficultly keeping the flame lit. Typically the first light of your candle will always be the lowest and slowest burn. Since wooden wicks are a much harder material than a cotton wick, you made need to hold the flame to the wick longer to ensure the entire width of the wick ignites. 
• If your candle extinguishes the first time you light it, simply try relighting it until it catches (In rare cases it may take multiple lights). You may need to hold the flame to the wick longer than you would a cotton wick. 
• If the flame still does not take, allow the candle to cool and break off the charred pieces of wick off with your finger or a wick trimmer to reopen the pores of the wood and help the flame burn hotter.
• As the first burn is the most important with any candle - we encourage you to allow your candle to burn at least 2 hours the first time you light it! 

Why is my candle smoking?
 
Under ideal burning conditions your Salt + Sea candle will be virtually smoke free! However, any candle has the potential to produce smoke and soot if not burned and cared for properly. Here are some tips to get a smoke-free burn from your candle:
• Do not place your candles in a drafty area such as a hallway, near a window or by a fireplace
• When a candle is placed in a drafty area, the draft can cause the flame to produce smoke
• Once the draft is removed, the candle should return to normal
• Do not burn your candle for longer than 4 hours at a time.

Why does my wick look like its drowning?
 
We recommend burning your Salt + Sea candle long enough to achieve a full melt pool every time you light it! This means that all of the wax on the top of the candle is melted right to the edges. This may be 1-2 hours. If you are consistently burning the candle for shorter amounts of time and not allowing the wax to melt to the edges of the glass you may notice the candle start to tunnel. We do not recommend cutting out the excess wax to fix the tunneling. If you allow your candle to burn for longer periods of time, this problem should begin to solve itself. 

Do I need to trim the wooden wick? 
 
In most cases our wooden wicks are self-trimming, meaning you don’t need to do anything to them in between burning sessions. If your wick is longer than ½” after you extinguish the flame, allow it to cool completely and trim the wick to roughly ¼” before relighting. Always make sure to remove all of the wick trimmings from the wax prior to relighting or it can discolor your wax! Trimming the wick reopens the pores of the wood, causing your flame to burn hotter and higher, which can sometimes increase the risk of your candle producing soot! 

Why does it look like there's an air bubble on the side of my candle?
 
On occasion, you may notice what looks like an air bubble/wet spot between the wax and the glass. This is purely cosmetic and will not affect the way that your Salt + Sea candle burns. It happens because soy wax is more temperature sensitive than other types of wax and when the candles are exposed to cold, the wax can shrink. This is more likely to happen during the winter months

Where can I find your candles?
Be sure to check out of Stockist page. There you can find all the states, cities, and stores Salt + Sea candles are carried in!